Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment partners)
• Account preferences and communication preferences
• Customer service communications

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you important updates about your orders
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment processors (Stripe, PayPal)
• Shipping and logistics partners
• Email marketing services
• Analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time
• Cookie preferences: Manage cookie settings in your browser

To exercise these rights, please contact us at privacy@novelleux.com or use the contact information below.

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Types of cookies we use include:

• Essential cookies: Required for basic site functionality
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings or our cookie consent banner.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us: