RETURNS & EXCHANGES
Hassle-free returns and exchanges to ensure your complete satisfaction
Return Policy
Return or exchange items within 30 days of delivery. Items must be in original condition with tags attached.
Complimentary return shipping for all domestic orders. International returns subject to shipping charges.
Refunds processed within 5-7 business days after we receive your return. Exchanges shipped immediately.
How to Return
Initiate Return
Contact our customer service or use our online return portal to start the process.
Pack Items
Pack items in original packaging with tags attached. Include the return form.
Ship Back
Use the prepaid return label we provide. Drop off at any authorized pickup point.
Get Refund
Receive your refund or exchange once we process your return at our facility.
Return Conditions
- • Items in original condition with tags attached
- • Unworn, unwashed, and undamaged items
- • Items returned within 30 days of delivery
- • Original packaging and accessories included
- • Items purchased at full price or on sale
- • Gift items with original receipt
- • Custom or made-to-order items
- • Items worn, washed, or damaged
- • Items without original tags
- • Intimate apparel and undergarments
- • Items returned after 30 days
- • Final sale or clearance items (marked as such)
Exchange Policy
Size Exchanges
- • Free size exchanges within 30 days
- • Subject to availability of requested size
- • Same item, same color only
- • Original condition required
Color/Style Exchanges
- • Exchange for different color or style
- • Price difference may apply
- • Subject to availability
- • Processing time: 3-5 business days
Refund Information
• Refunds processed to original payment method
• COD orders refunded via bank transfer
• Gift card purchases refunded as store credit
• Partial refunds for damaged items (case by case)
• Return shipping charges apply
• Customs duties non-refundable
• Extended processing time: 10-14 days
• Contact support for return authorization